Breeze & Wyles has the pleasure to announce that it has been selected as a finalist in the LawNet 2014 category for Best Innovation in legal services for its shortfall collection tool. The product enhances the process whereby customers can make shortfall payments in remortgage and conveyancing transactions.
Murray Fraser, Operations Director at Breeze & Wyles said: “The main outcome is that we have found there are less delays in collecting fees or shortfalls and that customers are coming away happier about the speed of a transaction.
It has helped our own internal staff, as we have found that we need to remind clients less to pay outstanding bills, which is reducing the transaction times. Due to the ease of use, our customer satisfaction reviews are indicating much positivity about the service and the technology in use.
The unique aspect of the innovation is that we are currently the only firm to be offering this service. We are working with our lenders to ensure that we are an extension of them and not just a legal machine. This has huge benefits not only with our market standing as a leading property firm but also as continued preferred partner of one of the largest lenders in the sector.
The success is measured in being the first legal provider to receive the ‘Global Supplier of the Month Award’ from Barclays.”