The Conveyancing Conundrum

Completion, Completion, Completion; – How can we deal with the most common question of all?
“So, when can we complete?” As I am sure most of you are aware, this is the question that crops up most from clients, anxious for the great day when they can pick up their keys and start their new life in their new home. It’s a difficult one to answer, and I’m sorry, but I don’t think there is a magical answer in this article; but here are my thoughts on the situation and if anyone has some helpful hints then please do share your views!
Trying to explain to clients their current situation can be a nightmare. You obviously don’t want them to worry about it, but you don’t want them to think that there is nothing happening and they can pick up their keys that evening. All too often firms decide to go into stealth-mode and ignore the client to try and resolve a situation for them. This is not what should happen and is not how we like to do things.
Now, short of getting the flip chart and exercise books out to lecture all our clients on Land Law and the definition and legal implications of an easement, we have to try and explain to them the actual process that we are going through ourselves for them.
I like to explain it to clients as a 1,000 piece jigsaw puzzle that we are completing on their behalf. The initial stages are putting the outside edges together; such as obtaining clients signed instructions, carryout out ID checks, requesting Draft Contracts etc. etc. Then comes the fleshing out of the puzzle itself; raising enquiries, obtaining certificates, obtaining Mortgage Offer… checking the box to see we are on track and all going well could be likened to checking with the lender that they are happy to proceed with a certain situation. 
Sometimes, pieces might be missing, so we source a suitable replacement; such as obtaining an indemnity policy for lack of FENSA certificate.
We need to ensure the puzzle is completed before we can frame it all up and hand it over to the client.
At Breeze & Wyles Solicitors Ltd we provide a quality service to our clients ensuring that their best interests are maintained whilst creating realistic, achievable completion dates. We understand that we have to communicate as much as possible, jargon free, with all parties involved.
Making everyone read from the same hymn sheet ensures that everyone is going in the same direction to get the process completed as fast and as painless as possible; resulting in a quality service that is above and beyond what people have come to expect from a solicitors firm.

“Alone we can do so little; together we can do so much” 

 

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